Public Moving Services had high reviews online which was the reason I chose them.
I obtained an in apartment quote from another moving company and used that inventory quote to shop around. Public was the most economical in that they promised a quicker delivery time. Up until move day they were great-then I was handed off to another department.
On move day the foreman (subcontracted) came in and looked through my apartment at my inventory and said nothing about his thoughts on overages. I opted for them to pack my stuff. 11 hours later at 10:30 at night with 95% of my inventory loaded, they presented me with a new estimate that was more than double my original binding estimate. I told them I wasn't signing the form until I could speak with someone else at the company. They refused and told me they would unload all of my things onto the street unless I signed the new estimate. So I signed it under duress. It also included $450 for 'long carry' and $75 for elevator fees, which should have been included in my original estimate since I made sure they were aware of it before I signed on.
I called the next day and was given a small discount. Angela led me to believe my new estimate was for $7499 from the $9800 revision. I did not receive an invoice. The next day my company wired a large amount to them (the original estimate) at which time i received an invoice. It was for $8600! She had used my original deposit to 'discount' my revised estimate. I called and was yelled at and hung up on. Angela refused to assist me and also refused to let me speak with anyone else. The next day I had the same issue with two other people on the phone. Ridiculous. When I asked them why my binding estimate did not turn into a non-binding estimate when I had to sign a new estimate I was told, "no sir, you are wrong, we specifically place everyone in BINDING NOT TO EXCEED estimates. It is different in the eyes of regulations." Unacceptable.
On top of that, I am unpacking and have come across upwards of $500 worth of damage and found the complete lack of respect for my things.
They will hold you for ransom. Avoid at all costs.