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| - This was my first experience renting a car, and I want to send a especially large thank-you to Ralph from National Car Rental at Pierre Elliot Trudeau Airport for saving the day, and making this an extremely positive experience!
My friend and I had planned a 3-day road trip during the long weekend in October, and had reserved a car at E-Z Rent-A-Car more than two weeks in advance (NEVER rent with that company!!!). When we arrived a the airport, we were told that, even though we had a reservation, all of the cars were gone, and there was nothing the company could do.
We decided to check to see if National still had cars available, and Ralph was so unbelievably kind. He upgraded us to a larger vehicle, which was spotless, had a full gas tank, and I felt incredibly safe driving it on the highway for more than 12 hours! The whole rental process took less than 5 minutes, and we were on our way.
Also, when we dropped it off, we were immediately greeted by a friendly employee, who checked the car over for damage, issued a receipt, and waved us goodbye! National Car Rental, thank you for having such kind, wonderful staff!!
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