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  • I went to Dean's auto repair and I was extremely impressed with the level or professionalism, service, and knowledge. I first heard about Dean's from my girlfriend who's Dad used to go to deans. I am a cynic and can find fault in everything. When I first I called deans for my Nissan Sentra they were very accommodating that I would be arriving late. They then checked my vehicle and were very honest about what was actually wrong. The transmission was completely shot. They explained that they keep up to date with professional publications and blogs in their industry and remembered reading about an extended warranty on my specific type of transmission. Deans called the dealership and made sure that my transmission was covered under the extension. They then transferred the car for me to the dealership and didn't charge me diagnostics even through they weren't doing the work. Other mechanics I have encountered do not keep up to date on everything in their industry since it is an additional cost. Other mechanics would not have bothered to check the warranty since the standard warranty was clearly over. Most mechanics would have tried to keep that work for themselves so they could profit. The cost for the warranty transmission was $5K and it was completely covered. Dean's went above and beyond in service and professionalism despite the lack of financial gain on their part. Their only request was to spread to work to family and friends if I get a chance. This is true customer service and Deans has earned my loyalty as a lifetime customer for me and my family.
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