I paid over $60 to have 3 pairs of pants altered (and my jacket cleaned) and all 3 pairs of pants came back too short. I let them know, and was told they would try to fix it and nothing came of that. I had been taking my jacket in to get it cleaned weekly and last week when I showed up to pick it up it wasn't ready and there were still stains on it so they offered to clean it for free next time which was nice. However, if you don't specifically tell them about stains they don't always get them.