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  • ZERO complaints over 15 years and dozens of locations across the US. Was looking for that southern comfort warm and fuzzy feeling. BUT IT WAS NOT HERE After the first waitress was unfamiliar with the new menu items (not too terrible)... another person brought the food out and slammed down every item onto the table, and to the wrong person despite my reaction and attempt to move them over to my girlfriend... lucky guess she got the childs order to the right spot. Then got attitude like we had done something wrong like switched seats or something. Did not get all items out at once, which made my plate look stupid because it was only half full. In addition to giving the wrong plates out, since it was a different person we didn't get the requested ranch dressing until prompted with an attitude 'do ya need anything else?' The ranch was brought out by the initial waitress and the check dropped off... kinda early? And we were never spoken to again! We sucked all first round drinks dry, left food on the table... especially our 4 year olds uncooked pink hamburger which had 0% chance of being rectified because we no longer existed to anyone. AND THIS WAS THE FIRST TIME I'VE NEVER TIPPED. I've always left SOMETHING to at least reflect the performance of someone on the staff, but I have nothing good to say about this visit. The cashier asked how everything was, but was clearly unequipped to handle a negative reaction. I didn't spill the whole scoop, merely shared my disappointment to no empathy or effort to make resolution. So I paid cash and took my change, leaving nothing and heading straight for the exit. I feel bad for how a couple people representing an entire nation wide chain can impact a faithful customer in such a way, and the reaction they forced out of me to leave no $$. Sadly it's true that bad service can ruin everything, the food didn't taste right, there was no warm fuzzy comforting feeling, and I looked at and bought nothing in the shop out front. Sad day, it was a very sad day but due to a great record in the past I can't hit the 1 star. Better luck next time CB but it will probably be a long time because I dont want to risk another awful experience when Im looking for something that should feel familiar.
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