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  • Terrible customer service! I bought a pair of shoes maybe a month ago. I misplaced the receipt, but the shoes still had their original tag/sticker on it because I never once wore the shoes. I loved the shoes when I bought them, but when it came time to wear them I could never find an outfit to go with the shoes. I went to Ross at Tempe Marketplace, where I bought the shoes, to get store credit. I was prepared to return the shoes and continue shopping for new outfits for my vacation. When I came up to the register, not only was the cashier rude and gave me no eye contact, but she told me that the shoes have been marked down from $35 to $17.99. She told me that she could only refund me the $17.99 without my receipt. Of course, it didn't make sense for me to return the shoes for half price, especially since they were brand new. I called for the manager on duty Amy to voice my discontent. She sided with the cashier and didn't care to hear my story. She was also extremely rude and seemingly unhappy with her job. I happen to be an executive for a different retailer and wouldn't have asked for her if I didn't think there was anything she could do about it. It amazes me how much little business sense this store manager and her associates have. Because of her actions, she not only lost a customer, she also missed out on a possible sale and future sales from me. If I had gotten the $35 back I would have spend at least $100 on my purchase that day, which would have made the store much more in sales than the $35 refund, not to mention the sales of my future purchases. Talk about not understanding perishable sales!
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