I hate companies that rip off seniors, especially when I am one of them. Elite was on my hoa's list of approved vendors so when my ac stopped working, I called them. They came more than an hour early while I was still in the shower. The guy replaced two "relay switches" at $140 each. He told me I needed a new condenser because mine was almost 15 yrs old and needed replacement. He suggested the new version for $7800 because freeon would no longer be available for my ac unit. The ac worked for 12 hours and went out again. When he returned, he almost convinced me to purchase the new system but then I called my son in another state who is familiar with ac systems. They spoke, the serviceman cleaned out a hose, charged me another $100 for the return visit and my ac has been working ever since with no problem. Had he not spoken with my son I know I would have been duped out of several thousand dollars. BTW, this company is no longer on our list of preferred vendors.