The people were nice but a bit slow. No one seemed overly anxious to help us. I was paying cash for a used Hyundai so I probably got out a lot faster than anyone trying to finance would have. I had looked at the website before going down to the dealership. The website clearly said the car was a certified used car, which means the Hyundai 100,000 mile warranty is in effect. But when I picked a car the dealer said it costed an extra $2000 to get the car certified. That really seems like false advertising. When I pointed that out to the salesman he said, oh all dealers do that. I thought that was a ridiculous thing to say and really sleazy. I bought the car because I got a good deal, but I am still annoyed I didn't get the certified warranty. I wasn't willing to pay the extra $2000 for it. I'm not sure I would recommend this dealership because of that. I'm still thinking of asking a lawyer about that certified warranty.