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| - I have adjusted my review from 5 stars to 1.
SECOND UPDATE: If you are comfortable doing business with a company as long as they financially compensate you for any misdoings, then Tidy Casa is probably for you, in spite of my poor rating. Additionally, if you have a policy of always being home during cleanings, you may find their service much better for you, as I doubt they would be so bold as to treat your home with as much flagrant disrespect as they did mine, since I was not home during the cleanings described below. Anyway, I am not such a person. I want to transact with a company I can trust, and no amount of throwing money at me in an attempt to "make it right" will persuade me otherwise.
Ryan reached out to me on multiple occasions, making sincere efforts to make it up to me. He offered additional free cleanings, gift cards, cleanings from other services, and so on. If this had been an issue of poor performance, e.g. showing up late, I would have been completely satisfied with such offers. But this was a matter of my home being treated with aggressive inconsideration. For what it's worth, I think Ryan did the best he could and that a lot of people would have been happy with his response, but I am never going to budge on this.
FIRST UPDATE: I will absolutely NEVER conduct ANY business with this company again. I had set up monthly cleanings and last month, after the cleaning, I discovered that an item in a makeup bag was broken and some makeup had spilled all over the bottom of the bag. The item was plastic and there was a slight possibility that the item was broken honestly, so I complained but didn't press the issue when the cleaner said they didn't mistreat anything.
Today I got a cleaning and they slammed a box around so roughly that they BROKE A GLASS VIAL inside the box and spilled oil all over the inside, then they left without a word.
ADDITIONAL EDIT: Later, I discovered that the dishes in my drying rack had just been quickly rinsed and not washed at all. There were fingerprints all over them, and pulp from lemonade that had dried in one of the glasses.
ORIGINAL REVIEW:
The cleanings are really good. I have them go to the leasing office at my apartment building and the office staff unlock my door, let them in, and then lock up after they leave.
My place always looks and smells great, there are tiny bars of nice hand soap left on all the sinks, and the amount that the cleaners rearrange my stuff is manageable. They do an amazing job of cleaning the shower and all the other surfaces, especially my floor, which gathers dust and other debris nightmarishly. I currently subscribe to a cleaning every month and have no reason to stop.
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