Like others, I purchased a Living Social voucher for their service. When I called to schedule an appointment, the woman on the phone was friendly and helpful. I made an appointment well in advance as I wanted a thorough cleaning right before I left for vacation. The day before my scheduled appointment, I called to confirm as I hadn't heard from them. There was no answer and no one returned my call. The day of the appointment I hoped someone would show up. I again called first thing in the morning; no answer and no call back. Still, stupid me, waited around for hours. Of course, no one showed. I have requested a refund from Living Social, but they will not give back cash, only a credit.