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  • I'll try to keep this short- Placed a service request with First American Home Warranty (FAHW) Got a call from Justin Time (also shown as Just in Time or JUSTin Time) from here on know as JIT, that same day. Said they be there the next day between 8-11 am. They were. So far so good. Said it was the motherboard and needed authorization. They called me the next day and said that they could have the new board installed by Monday. They also said there would be a $140 "modification" charge. They said the mod charge was because the OEM board was no longer made and they would have to modify an aftermarket board to work. After hours on the phone with FAHW trying find out why they were allowing this charge, the final answer- JIT could charge me anything it wanted. So bottom line, the replacement part for this unit is no longer made, right? WRONG! After doing some research, trying to figure out my model#, (the data sticker on my unit in the attic somehow vanished), I found out that the OEM board still exists and can be obtain for $190 plus tax. I called FAHW back and told them what I found out. They said they would call me back after talking to JIT. Meanwhile, in effort to find out how available this part was, my obviously incredible google skills uncovered an authorized Lennox parts dealer, right here in Las Vegas! AND they had the board in stock. OK, get this, this is where it gets good. FAHW calls me back and says that what JIT really meant was, it would take 4 weeks to get that part from Lennox. WRONG! IF they were walking, it might take one week. But lets keep this short. I told FAHW that I no longer wanted this company doing any work on my house. FAHW was adamant that JIT could do the job. What would you do? I called Elite Heating and Air, told them the situation. Sent pictures of the board and unit. Guess what? Inside of 2 hours I was up and running (Rudy is the Man!). Less time than I spent on the phone arguing with FAHW. By the way, here's the real kick in the ----, FAHW explained that since I went outside their approved contractors, the unit I had fixed was no longer covered under my warranty. Big deal, they are so fired anyway! BTW, check out the other review by Joe S, also in Henderson. He had a different problem with his unit and guess what? There was a modification fee of.......drum roll......... $140!!!!
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