Where do I start 1. Got reservation at hotels tonight (which was 20 dollars more than booking through hotel). The hotel didn't have our reservation. They made us wait to contact hotels tonight. I offered to pay for room and when they figured it out with hotels tonight to just refund me they refused. 2. Room service: asked for pitcher of water with dinner. They brought two cups. We're supposed to have complementary water but only 2 mini bottles in fridge. And no minibar. 3. Bags were supposed to be brought up. Took twice the amount of time. Magically appeared after I called complaining 4. Sheets are stained and gross. 5. Room smells like mildew They said they upgraded us. Not sure of the upgrade. Next time I'll upgrade to Excalibur. 6. We were supposed to have late checkout. They checked us out at normal time. When I called to ask what was going on they just said sorry. The hotel has said sorry enough. We have a trip planned in April to stay here. We will stay in elsewhere.