I went to this location because this was the only repair location near me. I made an appointment days in advance and drove 30 minutes from my home. I was greeted immediately, after telling the rep my issue I was told my phone would have to be sent off for repair and they didn't have loaner phones. Of course I don't want to go days without a phone. So she Recommended I go to the apple store. It's so frustrating to waste time and money for for service that I cannot use. I don't understand how this is a repair store that doesn't have in store repairs or replacement phones. I don't recommend this store nor Sprint service, I have had mediocre service at most since I switched providers.