BT's burgers are better than a ton of other burger joints...so I'm having a hard time understanding all the animosity. Since I have only been here once...maybe they just got lucky?
That said, the inside of BT's has a laid back appeal to it. The place is clean and well maintained. I liked that you could see the cooks and everything was laid out in the open.
I ordered my burger medium-well...and I got it medium-well. The ingredients I added were scaled down to avoid a drippy mess, and my burger was juicy and flavorful.
My buddy and I also ordered a small order of fried pickles to share. This is where BT's loses a star from me. Five barely breaded pickle slices come out with a small carafe of ranch. My buddy and I immediately looked at each other like..."WHAT!" My buddy asked them to take them back and refund our money...no problem.
The kid who brought us our burgers came back with another batch of fried pickles...that had a little more care put into them...but still a tiny portion for over three dollars...and gave them to us on the house. My friend told him not to worry about the refund. I could tell the kid was originally annoyed to take the pickles back...but sorry, that's just part of the job. Those pickles need some major work in terms of quality and quantity BT's!
Lastly, the buns could use some work. Warm them, then grill em. Aside from those couple small things...the portion size was nice, the taste was good, and the price...not super bad...but in comparison...I'd make like some of the other reviews and go to 5 Guys.