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  • My experience today was my final straw. Below is the email I just sent to the company. Although I love Chipotle I have had it with this location. I have tried for the passed two years to give this location a shot at redemption, but it continues to get worse. Today, however, was the absolute last straw. Although this Chipotle is literally five minutes from my home, I quit. Today's experience was terrible right from the get go. My husband and I thought we would try the lunch time food since the dinner has been an epic fail. Well, big mistake. The line was literally out the door, yet the workers were more concerned with online orders getting fulfilled. As I moved at the snails crawl to my turn to order (which was about 15-20 minutes) everyone around me was unhappy because we could see our wait time didn't matter to the employees at all. I don't even know if there was a manager there because every time we come there are new employees. Anyway, I finally get our food and sit down to eat and the first bite ended it. Our rice was under cooked, my black beans were under cooked, there was very little meat compared to the rest of the ingredients and they put so much sour cream it looked like soup (I ordered a chicken burrito bowl). Instead of holding up the line even more by finally losing our minds on your employees, we left. We literally threw our food in the trash and left which was not only a waste of money, but a complete feeling of disappointment and hate all at the same time. I personally have been a Chipotle customer for over 10 years. My first burrito from Chipotle was had in Denver, CO and it was the best damn burrito I had ever had. I want to be clear that I LOVE YOU.....but this location needs an intervention! I have been to quite a few locations throughout Arizona but this one is consistently a problem. You have a high turnover rate for some reason, the food quality has gone down the drain rapidly, the customer service is terrible and I work to hard for my money to waste it on terrible food. To add insult to injury, this is the closest location for most of us located in the west valley. Please do something about this!! Your #1 Fan, Michelle
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