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  • I went to this car wash earlier today hoping they could redeem themselves for the bad wash I got the last time I was there. And to my surprise they did much worse then the last time. How disappointed was I that I paid 40 dollars for a half done wash. When I pulled in I told the guy about my bad experience before. He said they will "try"and and do a better wash. Car goes through the wash and emerges out the other side. Streaks all over the windows. Tire shine on only part of the wheels. And the vacuum was done horribly. I told the guy out front and he agreed with me. Didn't try to fix it. Just agreed. Almost to the point of dismissing my comments. I then asked him if the vacuums in front of where you collect your car are free. He said yes, I told him that I would go finish there job. He said ok. Agreeing with me again. I was so upset that I called the manager while I was vacuuming my own vehicle which I just paid 40 dollars for. He came over. He apologized to me which is ok. But why apologize. It should have been done right the first time. If I was the manager I would have jumped in the car and ran it through again. Ensuring it got done right. It's called managing. He tried helping me out while I was vacuuming. Which kind of upset me because he was vacuuming the same way the guys upfront were. Simply not caring to do it well. I told him never mind and finished the job which I just paid 40 dollars myself. Manager then came back and wanted to give me a card for a free wash. You've got to be kidding me. Wash wasn't done right the first time. Wash wasn't done right the second time. Again, take a hold of the customers concern. Run the car through the wash and make sure it's done right. Even if you have to stand there and tell the guys what to do. Manage your employees and train them to do a better job.
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