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  • As I meandered around Leslieville, I realized that there was absolutely no shortage of espresso bars. I'm not exactly sure what it was that enticed me about this shop, but my friend and I decided to go on in and give it a shot. With absolutely no preconceived notions about the quality of this cafe, I was immediately quite disappointed with the level of customer service. It wasn't necessarily that they were rude, but they just weren't that personable. Perhaps the service would be different if I were a local and/or a regular. Given that it was a rather hot day in the city, I asked the barista if any of the espresso-based beverages could be iced. The response was anything but clear, and a tad bit condescending. Anyways, I went along with an iced latte, and the quality and richness of it definitely made up for what was lacking in customer service. I think this cafe has a LOT of potential, especially given its awesome location and great selection on its menu. It's incredible how far empathy, emotional intelligence, and conversational capital can go in a cafe setting. So long as this cafe makes a concerted attempt to improve these aforementioned elements of service, I would definitely come back and try some other beverages.
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