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| - So i was originally thinking that this was a great company. When i was originally looking for quotes i called up a few different places along with this spot. mike called me back seemed really nice, asked me if he could come over that saturday to give me a quote. i told him that i had another floor spot that was going to be coming over, but i'd let him know a time. On saturday he called up at 10 and said he was on his way over. my appt with the other floor people was between 9-11am and they weren't there yet. So Mike just came on over. He was telling me how the other flooring places don't really know what they're doing and how he has been doing flooring his whole life, knows everything about it, etc. while he was there the other flooring person showed up (late at like 11:15am) so i turned them away, because Mike had a great sale. Made me feel like i was getting a good deal, made me feel like he knew what he was doing. etc. Only issue was that when it came to the carpet installation, it wasn't Mike that did it. Instead he sent 2 workers that didn't speak English, but seemed to know what they were doing so I left them to put down the new carpet and came back when it was done.
When i got back, i noticed that there were 'bubbles' or 'lumps' in the carpet that felt like the carpet wasn't pounded down properly.
Mike called the next day to ask how the carpet looked, i told him it looked great but mentioned the 'bubble' issue, he said that it's common and that throughout time from walking around on the carpet those all go away. He's the expert i believed him.
So let's fast forward to about a year later- Please make note i take full responsibility that it was about a year, but to be honest time goes by, people get busy you don't really think about things because life is busy. regardless about a year goes by and i notice that there are major lumps in my carpet. along with it pulling away from the edges of the linoleum and such. I emailed Mike, because i remembered him saying that i had a warranty (i was pretty positive he said 3 years from our conversation). so i emailed him, and his response was 'do you have any pets? text me your number i will call you.' I texted him my number. he NEVER called me, i also responded that yes i had cats. He then told me that it was my cats that probably were lifting up the carpet but that "I will speak with the installation manager and see when we can have the installer stop by and re-tack it."
Then on a saturday morning at 830am. i get a knock on my door. This time it's a gentleman that also barely speaks English and has a kid with him. He tells me he's there to "check carpet". I let him and his kid in, they look at the carpet, I show them the areas of where the carpet is bubbling. he looks around. tells me 'needs to stretch'. i ask him what i need to do, he tells me 'mike will talk to you'. During this time his kid is running around my house. then the kid opens the front door and my cat runs off. Such an awesome start to my morning.
I then email Mike and tell him what happened with the guy- he replies to text him and he will call me, once again he never calls. he then emails me with this
"The conversation I had with our guy was that the hall does need to be stretched, but the transition edges have been ruined by pets. That was my original thought from the pictures if you remember our conversation. Therefore to fix that we would need to re-stretch the entire rooms and the furniture would need to be moved.
The hall would be our responsibility and no charge to you, but the work to stretch the carpet to compensate for what has been pulled and ruined would be yours."
1- the issue wasn't the hall it was the main living room
2- they would have to pull the carpet to compensate for them not tacking it down correctly the frirst time...how is that my fault again?
anyways once again i asked him to contact me, he never did. So to sum things up, talks a great game, excellent salesman. But obviously doesn't really care when it all comes down to it. Attached are some photos of how the carpet is bunched, which i still don't get how it's my fault...then again he's the "flooring expert' right?
-- In response to the comment that was just posted.--
ARE YOU KIDDING ME?!?!?! I have the emails verbatim.
" but we still went above and beyond and sent an installer out to do the repair at no cost to her." - you sent out a guy with a kid to look at the carpet. NO REPAIRS were made and per your email you stated I would have to compensate you!
"When she conveyed the fact that she still was not happy she was then contacted by our office several times and left messages so that a manager could stop by and see what we could do to help, our calls were never returned. "- i was still not happy? i wasn't happy to begin with because NO WORK had been done!!! and i will more then happily post my cell phone records showing the call log that NO CALLS FROM YOU WERE EVER MADE.
A picture is worth 1000 words
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