Updating for the final time, because I'm officially done. I went on 2/29 and waited in line for 10 minutes. The service was flat and unfriendly. Right after the girl FINALLY took my order, she told the customer behind me about the app deal (if you have the Tropical Smoothie app, which I NEVER knew about because there's no signage, and no one EVER mentioned it to me, despite being a VERY frequent customer, then you get a regular smoothie for $2). The customer said she didn't have the app but would download it quickly. The employee told her, no problem, she'd just give her the deal anyway. She took another order after that and didn't mention the app to them either. VERY inconsistent service.
I only ordered a smoothie that day and the girl who a wrap and a smoothie right behind me got both of her items BEFORE I got mine. How is this appropriate? Why are customers not served in order, especially if they are only ordering a smoothie?!?
I asked for a manager's number and the employee gave it to me. I left a voicemail and never got a call back. I really wanted to share this experience because the service is very inconsistent and extremely poor.
They lost a regular customer. I'm probably not the first, and I won't be the last. I'm constantly seeing people give up and walk out when the lines don't move (which is a frequent occurrence at this location).