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  • Terrible experience with them. I went to them with a priceline quote for $389 for a week rental. The guy at the counter said it wasn't for their location and I would have to go to a location about 3 miles down the road. OR I could get a new quote from him if I wanted to see what kind of price he could give me. Logically, I waited for him to give me his price. It was less, so logically I went with his reservation for $305.12 for the week. Got the car and off I was for my trip. I returned the car to Las Vegas airport enterprise (this was all planned and a part of the reservation I made with enterprise at Phoenix airport). I returned the car before they opened. When I checked in at the airport I checked my account and over $1000 was being charged to my checking account. I called the las vegas location 5 times and never got anyone. I called after I arrived to my destination and vegas transferred me to phoenix... phoenix transferred me to customer service... customer service transferred me back to vegas... vegas transferred me back to phoenix... phoenix transferred me back to customer service and I then spoke to two different people that said I had to wait for a call from their corporate office and it would take up to 3 days!!! They gave me a reference number. I called my bank and they said they can't stop a payment this late but they would try and if it didn't work and enterprise still didn't fix it to report the payment as fraud. Next day I get a call from a guy at the Phoenix location and he said he was just going to put the price in from priceline, but that there would be an extra charge on top of that because of their airport taxes. I said I shouldn't have to pay for your worker's mistake and you should honor the price I was given on the rental agreement for a total amount of $305.12. Afterall, that was the only reason I stayed and didn't use the pricline reservation. THEN he said he needed a manager involved because it's a lot of money to move!! After he just said he would make the new price $386, and I said I wanted the $305 like they promised, that made him say it was too much money to move!!! He then hung up the phone on me after giving me an attitude because I said I thought this was fraud and really shady to be messing with someone's money like this. HE GAVE ME THE ATTITUDE FOR AN INCORRECT CHARGE TO MY CHECKING ACCOUNT THAT WAS $710 MORE THAN SHOULD HAVE BEEN CHARGED AND I STILL DIDN'T GET ANY HELP AFTER 2 DAYS, HE HAD THE NERVE TO GIVE ME AN ATTITUDE AND HANG UP ON ME. The next day the payment settled and I was overdrawn by $331. I had to first find a way to get money into my account, which took some time. Then called enterprise again in Phoenix. A woman named Nicole finally helped me! She found my reservation and refunded me the $710 within 10 minutes!!! After 3 days of getting the run around right as I'm returning from my vacation! It was no problem for her to figure it out and take the time to help me and correct the other worker's mistake of over charging me by $710! I will never work with Enterprise again and I'm telling everyone I know how terribly I was treated! Nicole was my only saving grace, but she doesn't represent the company as far as I'm concerned. She was just being a decent human being when everyone else were being terrible to me.
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