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  • Enterprise, I am sorry. Historically, a sole enterprise renter, I didn't realize the value, consistency, and reliability I was receiving as I had no alternative to base it off. Recently, I rented from a competitor, which can be left unnamed--rhymes with Smudget, because I found a "better deal" through a search engine. Without going into all of the ridiculous details, I was left with a much higher cost than estimated, (yet to be the case with Enterprise) a different vehicle then my "guaranteed model" selection, and most disappointingly a complete lack of customer service resolution process. Continually being told no one can do anything by the agent, I asked to speak with management, and was told they can't do anything either. Like many disappointed consumers, I just wanted to be heard. After understanding that nothing could be done, I explained to the agent that I simply wanted to speak with a manager, he agreed, and said they would call me between 24 and 48 hours from that time. Around 40 hours later, I received an email saying, "sorry, your case has been closed." I replied asking for said promised phone call, which a week later, I am waiting on. So, in order to find resolution within myself, I find it best to apologize to my reliable friend. Even if you aren't the most affordable at the time, I know you will be there for me, and for that, I am appreciative. Smudget case officially closed, thank you.
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