| rev:text
| - While complaining about TSA seems useless, after flying through Las Vegas, it may be cathartic. First, the TSA staff (with the exception of one woman who really tried to be helpful) is unfriendly and uncaring. Second, the TSA staff clearly needs more training. And finally, can someone with even a modicum of expertise in efficiency design consult with the TSA at Las Vegas so that its absurd system can be redesigned?
Let's start with the staff. They seemed to pride themselves on not being helpful. We were in line behind a woman who arrived late for her flight home to Hong Kong (via San Francisco). Her English was limited and she was panicked about not making her connecting flight. Not one TSA person would even attempt to listen to her, let alone help. She showed us her ticket, which showed that her flight had already started to board and that it would depart in about 20 minutes. I pointed this out to the TSA official. Her reply, "She has to wait in line until her turn, It's her problem if she was late." She then turned and walked away. In other airports, I have seen TSA help people in that situation. I guess not only what happens in Vegas stays in Vegas, but when you arrive late to the airport, you also stay in Vegas.
Now to the staff. Our screening line moved excruciatingly slowly. In fact, it didn't moved for long stretches. Why? The screener had no idea what he was looking at. He must have routed one of every six bags for further screening. My bag was targeted. Why? They had to separately my battery backup. In the process they lost the strap to my bag, but merely walked away. That was in addition to me standing holding my laptop and being told by another screener to move while he examined another passenger's bag. How I was to reload my bag when it eventually passed its second screening - and after his cohort instructed me not to go anywhere -- was irrelevant.
And lastly, to efficiency. Like every TSA line, it's setup like Disney World, with long lines twisting. But then as we got closer to the initial screener, the line was divided into two lines. We all thought "Great," we'll move a bit more quickly. Silly us. All it did was divide the line until we all alternated before the lone screener. Then, once we survived that stupidity, we were left to meander into the lines where we and our belonging were checked. There certainly weren't enough lines open, and when you added in the wait caused by our zealous screener, I have no doubt that others also missed their flights.
While we made our flight, with time to spare, it seems ironic that a city that's entire existence is based on tourism would allow a situation to fester in which tourists final memory was a lasting sneer from TSA.
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