To qualify, I travel every week on business do different cities. First time in Charlotte. Stayed at hotel and everyone from the front desk to the bartenders recommended the Gallery and the rib cap steak. This was one of my WORST meals ever on a trip. Worst than NC Basketball played against ND tonight. the premiere dish is the rib eye rib cap, but it really is 2 slices of meat. It comes with a quail egg, but mine was served with quail egg, well done. How can you get that yoke with a well done egg? Servers drop dishes all over the place, and it is run by kids who don't get exceptional dining and service experience for a 4 or 5 star hotel. Maybe because it's Starwood. Manager apologized and took care of an $8 glass of wine. Best of luck, but don't dine here. Money best spent elsewhere.