The service and management at this location has really gone downhill in the past couple of years. Yesterday, we spent 25 min in line (not a long line), then all of the iced tea canisters were out, so I had to go back to let someone know. Food was good. When we left, I went back to get some iced tea that should be ready, but then there was no ice and the tea was too dilute. So much for the drink I paid for. There was a large puddle of standing water in front of the ice machine with no warning sign and nobody attending to it (potential lawsuit right there if someone got hurt). The garbage was overflowing, literally.
This has always been a great restaurant with its convenient location and large seating area, but the work ethic of the workers is what brings it down. There are a few hard workers, so I don't want to put them down, but the overall feel is of sluggish employees that DON'T CARE. People move at a snail's pace and seem completely oblivious to the aggravation that one feels by the time you actually get to the clueless cashier who doesn't care either.