I came by for Free Cone Day. The staff were wonderfully prepared for the huge crowd and the line, and they were all very friendly. My only complaint about how they handled the crowd was that, once you entered the store, there was no line. Although they only let a few people in at a time, I found this to be slightly hectic.
I got the Hazed and Confused ice cream on a cone, and I wasn't that impressed. The ice cream was very creamy and solid, but there was no hazelnut flavor. It tasted faintly of chocolate.
The interior of the shop has some seating and is nice and clean.