Brought my dachshund here to be shaved one more time before the winter "cold" sets in. I normally go to Petsmart as it is cheap and they get the job done. Urban Mutts was the same price, and I get to support a local business.
What took me over the edge on Urban Mutts, though, is the conversation the woman was having on the phone when I came to pick up my dog. The customer called asking about shampoos, as her dog's skin is flaky and dry. Rather than a few stock questions, she and the customer started talking about the dog's diet, helping her get to a root problem.
I will be taking my dog back here again, and will suggest it to my grandparents when they need to take their dogs in.
*Also, they give a $5 discount for first-time clients.