Mary works at her own house.. she transformed a room into her own little work space.. Very cute & organized.
I first went to her for a full set volume extension 2/6/17. I was happy with her work so I scheduled my refill on 2/23/17..
After she did my lashes.. as soon as I open my eyes with a little glue still stinging my eye & lights shining on my face... she asks me if everything looks fine.. & then tells me her next client is already here. I quickly glanced at my eyelashes.. they seemed fine.. So I paid her $70 total.. $60 plus $10 tip. & left right away.
The next day 2/24/17.. while getting ready for bed I noticed there were very few eyelash extension on my left outer corner.. so I texted her immediately. She replied offering to squeeze me in for a "touch up"
So I'm like yeah sure! we scheduled to meet 2/25/17.. In my head thinking it's gonna be a back job coz she just didn't completely fill the outer corner.
So I went to her place & she did the fill. After she's done.. she said ok that'll be $45 for touch up.. I was totally shocked! I didn't expect her to charge me again when I just paid $70 literally the other day for my fill. I explained to her how upset & disappointed I am because technically I shouldn't even have to come back if she did it right the 1st time when I came in for my fill.
She then tells me "Did u think ur touch up today was gonna be free?" I told her I wasnt expecting anything to be free.. I paid for a $70 refill service that wasn't complete so I do expect that to be taken care of appropriately.
After voicing out my thoughts she was still very adamant abt getting paid.. so I paid her $45 & left.
It's not mainly abt the money.. it's the credibility of how u take care of ur clients which reflects her & her business.
I was very surprised that she cared more abt charging her client again rather than making sure her clients are happy & they are treated fairly.
This review is mainly to point across that her customer service is very poor & disappointing. How you handle complaints is extremely crucial to running your own business.