I got bed bugs here late last year, which was confirmed by a doctor I saw. 3-4 calls/messages I put in with hotel management went unanswered, only to find out later when I called SPG that they had closed the case without ever contacting me.
The gym at this hotel needs a serious makeover - not just modernized but fixed. All 3 elliptical machines and 2 of the 3 treadmills have non-responsive screens - both of which have remained that way for over 4 months when I first made the staff aware.
It's a shame this property isn't in better shape, it's in an ideal location but I know several people who choose instead to stay 15 minutes further away at the next closest SPG.