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  • Well where can I start, it was all pretty bad. I walked up to a couple of employees I was directed to that would help me get a time slot to meet with a genius about my phone problem. After standing there listening to them talk to each other for a few minutes I realized I was being ignored. Completely ignored as if I was invisible. So I walked over to another gentleman employee who then walked back to the same two guys, who then called me back over to set my appointment.... After he ignored me a little longer as I was directly in front of him. Seriously... I actually took pictures while I was standing there waiting. It was almost comical as I withheld the urge to pop him in the nose. Unbelievably rude. Finally I met with a pretty nice genius guy. Unfortunately, after being there an hour, the replacement phone he gave me had the same issue I came in to resolve. So I spent over an hour there to get absolutely no results. Oh... Since they didn't replace my screen protector I did get to buy a new one for $40... So that's something. Apple sucks. I'm trying my luck with an android. I won't be back here again.
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