Like everyone else said, the desk people are pushy. You just have to "no-no-no" through their spiel. She tried to sneak an upgrade in and told me that the car I was getting was no bigger than a smart car. I didn't care either way but the gave me a Prius which is clearly larger than a smart car. I thought that was funny. Also, she handed me my contract with no explanation. When I got down to the lot and asked where to pick up my car, I practically got an eyeroll. All in all though, the price was reasonable and the car is very nice.