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  • I've only been here three times. 1st time: It was on a Saturday and we arrived around 8:20pm, they close at 9pm. Everything was great! Food (we shared Belgian Waffle Buttercream), coffee (but not a big fan of the cold nitro brew, but loved the Roasted Almond Latte), the staff, the ambience... I was so happy and satisfied. I told my Husband that I want to come back the next day and bring my parents and our baby. 2nd time: Sunday (the next day), we got there around 6:40pm, not knowing that they close at 7pm on weekdays. So we all decided to just order to go. We came inside and both of them behind the counter had an uninviting look. I showed my parents the menu and ask them which one they want. It took them a bit to decide as they can barely read the worn out menu. Again, saw the faces of both people behind the counter with their unfriendly look. So we finally ordered our coffee and the Belgian Waffle Buttercream, but the guy told us that their kitchen closes 30 minutes prior to clossing. Devastated.... If they're not going to be happy to have customers close to their closing time, then why don't they just close the shop early then? Since they no longer have customers inside anyway. Also, seriously? Kitchen closes 30 minutes prior to closing? Then just close the whole shop 30 minutes early. Newsflash: do they know that coffee drinkers are not just teenagers and/or people under 30? My parents are 60+, they love to try new coffee flavors, that's why they came with us, so I'm sorry if it took awhile for my parents to order, being new customers and unfamiliar with the menu. Maybe if they invest on a better menu that can't get worn out easily. Even I, can barely read the tiny worn out letters on the menu. 3rd time: I insisted to come back here because I love the coffee and the food, even though it left a bad impression to my Husband, since we're moving to southwest LV area and it might take us a long time before we can come back. The staff were nicer this time but they can improve on being more upbeat (like, hey! Welcome! We love new business and we like everyone!) rather than dull (like hey.. welcome. I'm glad you're here but I don't care if you leave since we're already successful and we got a lot of regulars here already).
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