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  • Service advisor Tom Urbina flat out tried to rob me. I had brought in my CR-V for a leaking power steering pump. Tom inspected the vehicle and quoted me $350 to rebuild the pump. He tried to act like my best friend and that he was giving me a discount. He then stated that I needed a new drive belt as well since power steering fluid had leaked all over the belt. He quoted me $180 labor to replace the belt. Well, when you remove the power steering pump the drive belt must be removed as well. Therefore, ZERO additional labor is required when replacing the drive belt the same time as repairing the power steering pump. So he basically wanted to charge me $180 for 3 seconds worth of labor to remove a belt from a box. I will never visit this con-artist dealership again.
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