I read the negative reviews about this place before coming... and honestly, I probably wouldn't have visited at all if I didn't have an ice cream craving while taking a walk on Grandview. My friends and I stopped by on a Sunday evening- there was a line on the side of the building, like there normally is. Walked up to the window and ordered a simple, strawberry sundae with twist ice cream. The man working was clearly miserable. He looked as if he was annoyed to wait on me. One of my friends ordered a cyclone with cookie dough and the man actually told him that he "hates making those" and could have made "10 ice cream cones" for the time it took to make his one item. Who says that to a paying customer? None of us could believe how miserable this guy is. I wish this place wasn't as popular, because they don't deserve it. Terrible customer service, mediocre ice cream and high prices. I believe they are still open only because there really aren't any competitors near them.
Overall- Skip this place and go down the hill to South Side for some ice cream.