Wow is all i can say. I brought in my Givenchy jelly sandals and he guaranteed me that it will be fixed and he was right. I'm so surprised about it because i took it to Shoe Lab charged me $70 for it to get fixed and a couple days later calls me back and told me there's nothing they can do about it . From now on I'm going here instead . Still in Awe about it. I thought i would have to throw it away.