Negative. I've given this store several chances, but their customer service agents only seem to know how to tell you, "No," and what they can not do instead of offering to help you find a solution. The first 2 times they turned me away, I went to Apple and my situation was rectified immediately. After this last time, I called in to customer service, ready to go back to AT&T (goodness forbid!), and they fixed my issue promptly. Really? So why put me through all of that rigmarole? The phone customer service agents need to be on the same page with the in-store customer service/ sales reps. It's ridiculous.