Can't give Enterprise a 5 star only because when you call the office directly, the autoanswer system asks the "press 1 for this, press 2 for rental yadayadayad. So I press 2 to rent a car, they take all my information, say thank you and your car will be ready when you get there-so I get there and the office doesn't even know I am coming, and they are out of cars???? So needless to say-the person you talk to on the phone is NOT anywhere near the office-or the state. However, the team did find me a car (which they have done a couple times now!!). They are very freindly-even when they are busy (usually first thing in the morning-best to go mid afternoon) and I do have a soft spot for this office since my Dad use to work with them years ago. I did learn this last time that I really don't want to buy a big pick up truck-extremely comfortable but huge vehicle LOL. Thanks team for helping me out these last few days!