| rev:text
| - You know what? I love the Biltmore. Yes, it's old and a little run down some might say, but I think it's fabulously old 30s glam and I adore it. The perfectly, intricately Art Deco sculpted buildings. The perfectly manicured grounds. The overall vibe. I just adore it. The fabulous weather this time of year doesn't hurt either - when the sun is shining and you can smell orange blossoms and you know it's raining back in SF, it just doesn't get much better. If you're there for pleasure and not work anyway. The staff is friendly and accommodating. They ride silly bikes. They smile and say hello. You get free high speed internet in your room.
So why oh why does a hotel with such attention to detail fail miserably in the area of room service?
Room service: where 30 minutes is 45, medium well is bloody on all but the very outside surface of your burger, the burger comes completely nude - no lettuce, tomato, nothin', your server asks if you want that stuff and that he thought it was weird it wasn't on there, heads down to pick it up for you as your uncovered burger sits out looking all expectant and embarrassed while some bird shrieks its snacky intent through the open door while eyeballing your lunch and salivating, your server comes back several minutes later with a saran wrapped plate featuring one giant lettuce leaf, a slice of red onion, a small tomato, a pickle spear and a fruit fly. Really? Did the person wrapping that up NOT notice the fly, drowning in pickle juice right on top of the heap as they wrapped it? Ew. I was really looking forward to that pickle too. No, it's not the end of the world, but it's a lack of attention to detail which I find frustrating at "high end" hotels. I wasn't the only one with a woeful room service experience so I don't think it was a fluke.
The interiors (sleeping and meeting rooms and hallway) really could use some sprucing, much as I try to focus on the charm and overlook the wrinkles. The architecture is still as amazing as ever though. I hear they're redoing the lobby soon, but I thought the lobby was fine. Word on the streets is that you might not want one of those rooms attached to said lobby if you're looking for a good night's sleep by the way.
While our attendees had a great time and the staff was very friendly, and the grounds amazing, I don't think I would plan another meeting here. They nickle and dimed us, did not mention that our meeting space was not wheelchair accessible (luckily it wasn't an issue this time) and they could not have put us in more inconvenient "four corners of the earth" type meeting space.
I would definitely come back for a weekend retreat if I could find a good deal, or to get married if I suddenly came into money or a fiance, but otherwise I think it may be off the list.
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