AWFUL CUSTOMER SERVICE
I had lunch there a few months ago and won a free lunch with one of those scratch cards given at the end of the meal. Today I went there with a friend to try to redeem my prize. In their email, it says to "show the Redeem Code" and the email to the staff to claim the prize, which I did. The front staff told me I needed the original scratch card instead to claim the prize. Nowhere in the email does it say to bring the scratch card. I do not understand why the instructions given to the customer in the email say one thing and when I got there there was a different requirement. I brought this to the attention of the manager, Mr. M.H., and he offered no help at all. He would not even acknowledge the instructions to claim the prize are inconsistent and made no effort to rectify their own flawed system. Instead, his attitude was completely dismissive and not one bit apologetic. If you think customer service matters, please DO NOT visit this place.