Shady is all I can say. I was quoted a price of $60-$99 to take a love seat. The rep on the phone said this would fit in the requirement. As a just incase I added an ottoman to the order. That would fall below the $149 rate. I opted not to have the ottoman taken so just the couch was the only thing the guys took. He told me $118. I asked him why the price difference...he said "cause we had to go up steps" - Are you kidding me?????? Your rep knew this when I reserved online then called to confirm. Shady company.