My dog looked so horrible coming out. I showed a picture to the groomer of how I wanted it cut and it looked nothing like it. She completely shaved his ears off so he looks like he has no ears! She claimed it's because he is matted but I took the time to brush out the mats on his ears before his visit because I didn't want that to happen so thats not possible. His hair is also uneven all over, there are long pieces left on his legs and paws and his chest hair is much longer than everywhere else. She did the job in only one hour. How does it take so short if he has mats?! Even a dog with no mats the appt should take longer because you need to properly comb a dog out before cutting and washing. He's had worse mats with other groomers that were able to make him look amazing regardless. Suffice it to say I will not be returning.
Management just replied to my review- not willing to offer recompense or even a fix.