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  • I'm typically pretty understanding and patient at restaurants because I once was a server and I know how challenging it can be at times. However, I need to write this review because the customer service was just so bad. While their food is alright (although over-priced), the dining experience was mediocre at best from the moment we sat down. It first started with being given fewer menus at our table (only a table of 3), so my husband and I shared one. Not a big deal. Then after 10 to 15 minutes with no one so much as checking in on us, I went to the front desk to see if they forgot about us. I noticed the guests seated right before us had already been given water, so I knew we should have already been seen by now. I mentioned to the hostess/server that we had been waiting awhile and were ready to order. She looked annoyed and said she'd be there. Usually, at that point, employees apologize (at least that was what I was trained to do as a server and how other establishments work) for the wait; not act like their customers are being an inconvenience. We also weren't given any side plates or anything that Japanese restaurants give customers. Not sure if tea is complimentary, but we weren't offered that either. When we were ordering, the hostess/server was getting impatient and left without even asking what we wanted to drink. The meals came out in 10 to 15 minute increments, so we couldn't start our meals together. My husband got his meal first and felt bad starting before my mother and I, so he patiently waited. But, even he was getting frustrated with the service. The hostess/server did not acknowledge at all how poor the service was; you felt as a customer like they simply didn't give a shit about giving decent service. While I'm usually a good tipper, I gave them a $1 tip, which was pretty generous in this situation. After paying, the hostess/server ran after me saying I am supposed to give at least %10. I told her I don't give decent tips for horrible service. She wanted to know my reasons why I thought that, so I told her. Before I could say we would never return, she shooshed me with her hand, walked away, and said never mind. This place has a lot of nerve. Please don't spend your hard earned money on this place. You deserve better.
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