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  • I appreciate your response, Rick! I'm always trying my best to support small businesses rather than large corporations and the integrity of the owner is very important! I'm glad my feedback was appreciated. I completely understand difficult customers! I actually think it's great you took the employees side. I've worked the service industry and that's very rare for the owner to take the employees side when a customer is nasty, abusive, and rude. I appreciate the time you took out to explain things, and now you see how it looked as an outside perspective. I've worked in the service industry and I have bawled my eyes out multiple times at jobs after being completely disrespected, yelled at, cussed at by customers and I've never had a boss/owner take my side, regardless of how nasty the customer treated me. I think there was a misunderstanding and my opinion of your character has completely changed. Thank you for being one of the few owners who treats employees like equal human beings. I apologize that it took me awhile to update my review - I took a break from yelp for awhile after writing the original review.
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