I go here probably twice a month to get my pho fix when I'm in the area. The food itself is fresh and authentic. The portions are decent (especially when you consider the area) but the pho bowls are smaller than typical pho restaurants. (Sidenote: I wish they had bun bo hue but they don't...) I love pho and this pho place is definitely one of the better ones in the area. That being said, service is super lacking. For small groups (2-4), it's tolerable. Often you just gotta go up to the (very busy) server in the back and just hand in your order or request tea/cutlery or get/pay your bill. Its definitely a mom and pop shop and the "mom" and the one other server do their best but it's really poor service. Otherwise it would be a solid 4. I highly do NOT suggest groups of 6+ come here for lunch on a weekday. You will be there for quite a while. Today two large groups came right I was seated and were seated promptly. One group just started getting their orders served when my 4 top finished their meal. This happened everytime to me as well when I went with large groups. I just only go now if it's 4 or less people. Otherwise when it's not weekday lunchtime rush, it's a solid option for pho.