Let me first say, you will NOT be disappointed with the menu or the food here. That is definitely why this joint is always hopping, and why I find myself back here from time to time. The problem I've had here on many occasions is the service.
Right from the start, the host guy conveys "I'm miserable and hate my job." I heard someone else complaining about the host on the way out. The servers are mostly running around doing the bare minimum to get you in and out quickly.
The chefs/cooks and the food are GREAT! It's unfortunate with the amount of business they do here the wait staff and host don't do this place justice.