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| - DO NOT USE THIS COMPANY. THEY WILL NOT DELIVER ON THEIR PROMISE.
I made a few attempts to call Busy Bee on a Thursday afternoon, and there was no answer, no answering machine, nothing. What business doesn't have an answering machine/service or receptionist to take calls. A red flag I thought, but I was desperate to get our home professionally cleaned before we moved in, so I kept calling. I then sent out an email to the company, and by 4pm that same day, I got an actual person on the phone: Gloria.
I informed Gloria of my needs: a move-in clean on our newly purchased home and I also informed her that the previous owners were pretty nasty. The home looked more like it had been a foreclosure, vacant for years, rather than a home with 2 adults and 5 children. The amount of filth on the floors, layers of dust on all vents, ceiling fans, blinds and base boards; toothpaste and gum on the walls and melted candy-corn, skittles and M&M's spewed just about everywhere. Gloria gave me a quote of $95/hr (a "special price" according to Gloria) and we set up an appointment for the very next day between 1:00-1:30pm. Great I thought to myself. The task of cleaning our home could be left to professionals and my husband and I could focus on the business of moving.
At my appointed scheduled time, there was No Gloria or her cleaning crew. At 1:33pm, Gloria called to say that her and her team ran behind on another job and would be at my home in 45-minutes to an hour. Another red flag, but I thought to myself, I needed the home cleaned before the movers arrived the next day. At 2:47pm, Gloria and her team arrived. Gloria and I did a walk through of the home where I outlined what I wanted done an what my expectations were. As a self-proclaimed clean freak, I was so pleased when Gloria started lifting the blinds off the window sills, and climbing into the shower to assess what needed to be cleaned.
At 2:55pm, I left my home with the understanding that she would call me 30 minutes before completion so that I could do a final walk through and pay for the services rendered. At 8:12pm, Gloria called. Thankfully, I was only a few minutes away, so I was able to respond immediately. I arrived at my home and walked into the door. The first thing that caught my attention was the wonderful floral smell. Great I thought. This is a good sign.
It was 8:20 and Goria was mopping the Kitchen floor. The rest of her team, with the exception of her husband Adam, were already loaded up into the fan. I noticed that there were not as many team members on site, as had originally arrived, 1 less cleaning van and 2-3 additional children that were not there when the team arrived. The van was loaded and the running. I inspected the bathrooms immediately, baseboards and appliances. Ok job I thought. A lot better than before they started. At 8:30pm Gloria and her team were all done. Gloria charged me $570.00 (6 hours of work she said) although they had only been in my home 5 hrs and 45 minutes. Ok I thought. The house looked better than before, and I was pleased with the smell certainly. I paid Gloria and she and her family went on their way. The next morning, as I waited for the movers, I WAS HORRIFIED BY THE THINGS I FOUND! Gum on the laundry room floor (which had been mopped?) The windows in the formal living room were only cleaned to a point as far as one of the team could reach. The other half of the window was left untouched. My question immediately was, did they not have a step ladder? If they couldn't clean all the windows, does that mean the ceiling fans, which were higher, were also missed. Gloria advertised window cleaning, inside and out. She advertised cleaning ceiling fans and vents. But with no ladders, how is this possible. My fears were confirmed. The ceiling fans were still dusty, the bathroom windows were not cleaned, and I still found skittles on the floor in the kitchen. I was disgusted by the findings.
I was looking for a company that would clean my home at move-in and an ongoing basis. Instead I found this company that overcharged me, did not clean the home. My home smelled nice, but that smell has now faded. It is Saturday and I must now find another cleaning crew to come in to clean up what Gloria, Adam and the rest of their "cleaners" left behind.
DO NOT USE THIS COMPANY. If you expect your home to smell nice, they will deliver, but if you expect your home clean, go elsewhere.
Gloria and Adam, I am extremely disappointed and dissatisfied. You arrived an hour and 15 minutes late for our appointment, and you "cleaned" for 5.75 hours. You charged me for 6 hours and you left my windows filthy, my ceiling vans dusty and my vents were not touched. You both promised a lot, but you did not deliver on that promised. I feel like you scammed me and it is for this reason I am taking the time to write this lengthy review.
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