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  • To the Manager who didn't come to our table, Tonight was the second night I've been to Against the Grain in a row. The first night I went for a team building experience with my work. The service then was pretty lax, however we chalked it up to the fact that there was an event going on so the restaurant was abnormally busy. Despite the terrible service, I carried on with my plans to take my boyfriend and his friends to Against the Grain for his birthday tonight. It started off not bad. We only had to wait 10 minutes for our first round (does the sarcasm carry through text?). Everything went down hill from there. The burgers were disgusting. We did not complain however, considering that was not our server's fault. After that, a member of our party joined the table and ordered a drink and a pizza. Her drink arrived ten minutes after her entree. We spoke to the server and asked for something to be done. She assured us that there would be a discount of sorts placed on our bill. That was fine, we were happy with that (Shall I spoil the ending? There was no discount on the bill after this gauffe). We then ordered Five coffees. One black with Jameson and a side of ice, one black with a side of baileys, and three normal coffees. One normal coffee came, with an Irish coffee with cream and a coffee with baileys. The gentleman who ordered the coffee with Jameson is lactose intolerant. When I brought this to the server's attention she argued with us and told us we had ordered an Irish coffee and this is how it is served. The fact that we had ordered a black coffee with jameson and ice seemed to be a moot point. After this I asked to speak to a manager. I'm still waiting. Honestly. This awful experience isn't worth the view, especially considering my party spent over $400 at this establishment. I will never come to Against the Grain again. If anyone asks me about it they will hear nothing but the truth. There's literally nothing you can do to make me a happy customer. I'm paying you the courtesy of letting you know that your operations are flawed. You all should be embarrassed. Disgraceful customer service. Sincerely, A Disgusted Guest
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