I had a regular groomer at Petsmart who was a friend of the family and did an excellent job - then she moved out of state. On a Saturday morning I called Betty's to see if they could take my shih-poo for a long over due grooming. I spoke with Betty over the phone and must say she was very pleasant and friendly. I explained what I needed and she understood immediately. Since my husband was dropping her off, he would not be able to explain what I wanted. I was. Glad that I could speak to the groomer ahead of time and that she understood how and what I was trying to explain. After a couple of hours Sweetie was ready and she looked great!! Better than she has in a while even with a 'summer cut'. Sweetie seems happy and I'm sure we'll be back!