This is my first time at Chop, with the great reviews on this restaurant, I brought my girlfriend there to try it. The atmosphere is great but service extremely poor. We ordered prime rib and sirloin both medium. The sirloin came out cold, we thought it was because we chose the steak to be medium done. When we asked the waiter about it, he questioned us back saying "are you sure it is cold; with no apologies he said he will call his manager. The manager came , again no apologies and just asked whether we wanted the steak to be heated up or if we wanted a new steak. We chose to have a new one, the new sirloin came out perfectly after 15 mins. However, our mood was already gone; my girlfriend already finished her own dish. After plates were all cleared, the waiter just dropped of the dessert menu on the table and left Without saying anything. This is totally unprofessional. This is the worst experience we had at any restaurant.