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  • I don't really like to give a negative review after just one experience, I usually chalk that up to an off day or bad luck. But after two bad experiences in one week, well, here we are. I like the food at autmn court and have had a few good experiences with both take out and dine in but the service here has slipped exponentially. The first order we placed this week was over the phone to pick up, but the person on the phone took our address and our card information, and hung up quickly - we weren't sure if they were coming to deliver it or if we were still picking it up. After 25 minutes and no food, we drove to autmn court (literally, a half a mile from our house) to see if our food was there. It wasn't - turns out the driver was on their way. We waited fifteen minutes and the deliverer still hasn't arrived, so we called just to make sure there wasn't a miscommunication. Shortly after, we got a call from the driver, who was lost. My husband navigated her to our house and we finally got our food. The second order we placed was placed in person, we left to grab a few items from the grocery and came back about 20 minutes later (they told us it would be 15 minutes so I figured we'd be all good). We waited another 10 minutes before our food was ready and took it home. Well, silly me didn't check my food to make sure it was correct before we left, and turns out, it wasn't. I promptly turned around and went back to fix the order. I told the bartender I had the wrong order. He said, "oh! Your food is over there." Oh, thank you. I grabbed my bag and checked it. I had to ask if there had been a change in management, or if they had been having issues lately, and the only thing he said was that they had new people on the phones (my order was placed in person), but that he "had been there for twelve years." Oh, good for you, friend. He didn't offer to rectify the issue or apologize. Then I got home and my order was still wrong. Soup has a funny way of looking the same in dark lighting. I think they probably still have good dine in service, and the patrons at the bar looked happy, but I won't be ordering out from here again.
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