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  • This is my fourth visit to this location and I remain disappointed. Due to its convenient location and my love for their bagels, I continue to return hoping that the new facility kinks will be worked out. As of yet, flaws remain evident. Three of my visits were on week days around 8:15am and only 1-2 other tables were occupied. I ordered at the kiosk not because of long lines but out of habit. I ordered a toasted bagel with butter and a coffee. The self serve coffee is always hot and the bar tidy. Today I opted to overlook that ALL of the coffee was brewed at 6am when I poured mine at 8:17am. I'm suspecting that their coffee business is not booming since a new Starbucks sits next door, but I believe keeping fresh coffee would be a no brainer. After waiting for my bagel to be delivered, I went to the pick up window and saw several staff in the back area preparing what appeared to be a large catering order. Since nobody acknowledged me and could not hear me over loud equipment, I went to the front counter for assistance. I was finally able to get the attention of the sole cashier who had his back to the cash register while he organized pastries. After I explained my situation, he let me know that the kitchen was probably toasting my bagel. After he made no attempt at customer service, I returned to the pick up window. Seven (7!) staff members were still busy preparing food for what I assumed was a corporate order since I was at this time the only customer in the establishment! Finally, a young man stepped forward to assist me. I explained that I had waited over 8 minutes for a toasted bagel. We both noted that I was the only name on their order log (computer screen in pick up window) and indeed I had waited now 9+ minutes. Without complaining, he quickly started and completed my order within 2 minutes. I know this location is relatively new, but I believe that a month should be plenty of time to get kinks worked out. Unless staffing/training issues are addressed, I fear that the business may not thrive despite its prime location. I believe that management needs to step in and step up to help this fledgling establishment before it fails.
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